State Farm® Insurance Agent Tracy Terraneau

"Jillian Dunifer took great care of me this morning! She answered all my questions. She is a very knowledgeable and professional agent. Thanks!"

"I had an amazing experience purchasing car insurance thanks to the exceptional customer service I received. From Vianey at the moment I reached out for a quote, the representative was knowledgeable, patient, and genuinely helpful. They took the time to explain all my options clearly, answered every question thoroughly, and helped me find the best coverage for my needs and budget. What really stood out was their friendliness and professionalism. I never felt rushed or pressured — just well taken care of. The process was smooth and stress-free, and I walked away feeling confident in my decision. Highly recommend this company to anyone looking for car insurance with top-notch service. It’s rare to find people who truly care about the customer experience, and they exceeded every expectation!"

"I am new in the area I called , your office and Vianey helped me very professional, patient knowledgeable , I had many questions. And answered them all, great customer service. Highly recommend your office."

"It has taken almost 3 months to resolve an issue where I was being overcharged. I transferred my car insurance here from out of state (I was with State Farm there too) two years ago, and an item was miscalculated in my new quote. The premium seemed high and they insisted it was correct. I called several more times over a year asking them to look at it, and finally found the error myself (they put the incorrect years of driving experience). There was a lot of push back on their end initially to even investigate the matter. I was given every excuse from Vianney about why my premium was so high other than just investigating if they made any errors, while she simultaneously tried to get me to sign up for additional insurance policies. They finally looked into it and acknowledged it was an error on their part in May. I am still following up on a missing credit on my account in July. This office consistently drops the ball on getting my refund applied to my account, and blames the corporate underwriting and billing offices. No one in the office is following up on this issue unless I call to remind them. The State Farm agent herself, Tracy, has failed to call me on the only two occasions I was promised a time she’d reach out to me. I am so incredibly frustrated and disappointed with how I’m being treated at this office compared to my last one. I never had an issue with State Farm until now. At this point I’ve put in a transfer request to another nearby office, as I trust them more to resolve this credit issue. Taking 3 months to resolve their own error is poor customer service."

"Great customer service"

"The Dobbs' want to thank you for your great agent, Gabriel Viramontes. State Farm has a phenomenal young man doing insurance for you here in Menifee, CA. We are so delighted to have a real live personable agent. He is very professional, very knowledgeable about insurance especially State Farm. We are so grateful that we could go down to the office sit down & visit... Thank you for having an agent of his caliber, it is so refreshing to have someone like Gabriel to serve us & our community here in Menifee... Please on our behalf, would you put this letter in his file to refect our gratitude for his great service... Mr. & Mrs. Charles W. Dobbs"

"Tracy's office always responds quick when I need to make changes. Great customer service!!!"

"Awesome people and an amazing customer service. Thank you for all that you do for our beautiful community."

"I just got my insurance for my car and life as well… Vianney Hernandez helped me… she has the best costumer service ever… she made everything easy for me… she was concise, quick and explicit…. Thank you for helping me get the best deal available for me ."

"Vianney helped me over the phone over a quote! excellent service and very attentive. Very recommended!"

"I recently had an outstanding experience at Tracy's Insurance Office. From the moment I walked in, the staff was welcoming and knowledgeable. They took the time to explain my options clearly.! Whenever I had questions, they responded promptly and with great care. Highly recommend!"

"Great customer service and very helpful"

"Very knowledgeable and professional Thank you"

"State FARM has always been reliable and Tracy Terraneau office are always professional, polite and helpful. I have been with Stste farm since 2009 and I would never change."

"Very nice office workers. I have had State Farm insurance since I was 16. I am now 73. These State Farm employees are very helpful and knowledgeable."

"Rachelle was very helpful and knowledgeable about my questions. Everyone is always very pleasant, great customer service. Thank you"

"Both Ladies were very helpful ❤️"

"I am very happy with the service they provided and they are very friendly. Thank you very much for helping the community."

"Rachelle made it and explained everything I needed to know saved me money and great policy, she made it simple and easy. I’m really glad to get State Farm agent Rachelle thank you again, I feel safe to get on the road."

"Spoke with Rachelle who was very helpful and knowledgeable. She gave me the info i needed and even text me after our call. That's great customer service!"

"👏👏 very professional"

"Having worst year of my life: the representative was able to ease my burden by coming up with a workable solution. It was nice to talk with someone who was compassionate and understood she was talking to a real person--so many people are on autopilot anymore. Thank you!!!"

"These sweet girls have got to be the nicest people on earth. They are very thorough"

"Very nice speaking with agent mad it very easy to understand. Polite and wfficient"

"Pleasant experience! Thank you!"